Price Match Policy

Price Match Policy – Terms and Conditions

  1. We match publicly advertised prices from New Zealand based retailers (online or in store). The price must be visible to any customer, for example on the retailer’s website or in their advertising.
  2. The product must be identical: same brand, same model or SKU, same colour and size, brand new, with a full New Zealand warranty. Promotional, special-buy or different batch stock is not treated as identical to standard stock.
  3. The item must be in stock and available for immediate purchase at the competitor at the time of your request. Pre-order, backorder and out of stock prices do not qualify.
  4. We compare the total delivered price to your address, including GST, shipping and any fees, not just the item price. Delivery must be the same type of service, for example palletised door-to-door delivery is compared with palletised door-to-door delivery.
  5. The following are excluded from price matching:
    • Written or verbal quotes, tenders, or prices prepared for a specific customer or account
    • Prices offered directly by a manufacturer, importer or distributor
    • Trade, wholesale, account, staff or loyalty pricing
    • Clearance, closing down, liquidation, auction and marketplace listings (for example TradeMe, eBay, AliExpress, Temu)
    • Parallel imports and products without a New Zealand warranty
    • Bundle deals, coupon codes, first order and membership discounts
    • Obvious pricing errors on a competitor’s website
  6. To request a price match, send us the link or a copy of the advertised price. We verify every request before confirming.
  7. A price match must be requested and confirmed before you place your order. Once an order has been placed, we do not refund or adjust the price if our price or a competitor’s price changes afterwards.
  8. A confirmed price match applies to your current purchase only, cannot be combined with any other discount or coupon, and is limited to normal retail quantities.
  9. We reserve the right to decline a price match at our discretion, including where matching would mean selling below our cost.

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