Terms & Condition

Your rights under New Zealand consumer law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are acquiring goods or services as a consumer. Where anything in these terms is inconsistent with those Acts, those Acts apply. Any exclusion or limitation of liability in these terms applies only to the extent the law allows, and the full exclusions apply only where goods or services are acquired for the purposes of a business.

Terms and Conditions

Welcome to NZ DEPOT Limited. These Terms and Conditions govern your use of our website (nzdepot.co.nz) and the purchase of any goods or services from us. By accessing our website or placing an order, you agree to be bound by these terms.

Please read them carefully. We reserve the right to update or modify these terms at any time without prior notice.

Pricing & Payment

Pricing: All prices are displayed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated. We make every effort to ensure our pricing is accurate, but we reserve the right to correct any errors.

Payment: We accept payment via Internet Banking, Cash, and Credit Card. Please note that payments made by Credit Card will incur a 3% surcharge.

Online Orders: Full payment is required for all online orders at the time of purchase.

Order Acceptance & Cancellation Receipt of an order confirmation does not constitute our acceptance of an order. NZ DEPOT Limited reserves the right to refuse or cancel any order at any time for any reason, including but not limited to:

Product availability (out of stock).
Errors in the description or price of the product or service.
Errors in the shipping calculation or selection by the customer.
Suspected misuse of our services or potential fraud.

If your order is cancelled, a full refund will be issued to your original payment method.

Overdue Invoices: For invoiced services, if payment is not made within 7 days of the issue date, we reserve the right to charge interest at a rate of 2% per month on the outstanding amount. All costs associated with recovering overdue debts, including debt collection agency fees (typically 20% of the debt) and legal fees, will be payable by the customer.

Delivery, Risk & Title

Delivery: Delivery times provided are estimates only. We are not liable for any delays in delivery. Delivery is considered complete when goods arrive at your specified address. Unloading is at your risk.

Risk: The risk of loss or damage to the goods passes to you upon delivery. It is your responsibility to have adequate insurance from the point of delivery.

Failed Delivery: If a delivery fails because you are not present to receive the goods, any redelivery fees charged by the courier will be passed on to you.

Retention of Title: Ownership and legal title to all goods supplied remain with NZ DEPOT Limited until payment has been received in full. We retain a security interest in all goods under the Personal Property Securities Act 1999 (PPSA).

Returns, Refunds & Consumer Guarantees Act

We are committed to providing quality products and services and meeting our obligations under New Zealand law.

Your Rights Under the Consumer Guarantees Act 1993

If you are a “consumer” under the Consumer Guarantees Act (CGA), you have certain rights. If a product you purchase from us is faulty or not of acceptable quality, we will meet our obligations to provide a remedy, which may be a repair, replacement, or refund, as required by the Act.

Change of Mind Returns

Please choose your products carefully, as we are not legally required to provide a refund or exchange if you change your mind or order the wrong item.

Any “change of mind” return is at our sole discretion. If we do accept a return, the following conditions will apply:

The goods must be unopened, in their original packaging, and in a resalable condition.
A restocking fee of 20% of the purchase price will apply.
All shipping costs associated with the return are your responsibility.

Business Customers

If you are acquiring goods or services for the purpose of a business, you agree that the provisions of the Consumer Guarantees Act 1993 do not apply.

Heat Pump & Air Conditioning Installation

Booking & Deposit: A deposit is required to secure an installation booking. For High Wall units, a 50% deposit is required. For Ducted Systems, an 80% deposit is required. The remaining balance is due immediately upon completion of the job.

Standard Installation: The quoted price for a “back-to-back” installation includes up to 3 meters of copper piping and connection to a nearby power supply. Any additional materials or labour required due to unforeseen circumstances (e.g., dedicated power supply, work in ceilings/underfloors, second-storey work) will be an additional charge at our standard rates.

Warranty: We provide a 12-month workmanship warranty on our installations. The heat pump units themselves are covered by the manufacturer’s warranty (typically 5 years).

Liability: It is the customer’s responsibility to select the correct size and model of unit for their space. While we can offer guidance, NZ DEPOT Limited is not liable if the selected unit does not meet the customer’s heating or cooling expectations.

Warranties & Limitation of Liability

Warranties: For goods not manufactured by us, you are entitled to the benefit of any warranty provided by the original manufacturer.

Limitation of Liability: To the fullest extent permitted by law, NZ DEPOT Limited shall not be liable for any indirect, special, or consequential loss or damage. Our total liability for any claim arising from the supply of goods or services is limited to the price of those goods or services.

General

Website Use: The content of this website is subject to copyright owned by NZ DEPOT Limited. You may not reproduce, modify, or interfere with the website or its content.

Fraud: In cases of suspected fraud or provision of misleading information, we reserve the right to report the matter to the relevant authorities (including the NZ Police and CERT NZ) and pursue full recovery of all associated costs.

Governing Law: These terms are governed by the laws of New Zealand. These terms are governed by New Zealand law. Nothing in these terms limits your right to bring a claim in the Disputes Tribunal or any other court that has jurisdiction.

> Fraud, Scam, Invoice Fraud or Misleading or Altered receipts from Customer/Buyer:

Customer/buyer will be charged and action will be taken.

1. Police report, Cert.govt.nz report and media.
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2. The legal fees / lawyer cost will be involved.
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3. Debt collection fees 20% with their admin fees will be involved.
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3. Full invoice payment or 20% Restocking Fees for the un-opened untouched item or 50% Restocking Fees for Used and acceptable item + Shipping Charges will apply.

The Customer/buyer will pay interest on the order outstanding amount at the rate of 2% per month.

Please Note: Regular/Normal terms and conditions will not apply for this customer/buyer category.

Conflicts or Legal Hearing:

Installation

when you select your city on the product page it will give you back-to-back installation within 3 meters and fetch power to the nearby power supply within 3-4 meters with PVC legs for the outdoor unit. Anything extra you need to run the copper pipe, It will be $55 per meter of copper pipe and any additional service or material or labour required.
12 months workmanship warranty by the installer.
-Workmanship Warranty Add-ons – ($150/2yrs, $250/3yrs)
-Code of Compliance will be given
-5 years of Manufacturing Warranty
-Workmanship Warranty: 12 Months from the Invoice date.
Ownership of goods does not pass to the purchaser until payment made in full.
All the relevant documents will be emailed/handed over after the full and final payment.
We reserve the right to charge interest of 15% on late payments.
These terms are governed by New Zealand law. Nothing in these terms limits your right to bring a claim in the Disputes Tribunal or any other court that has jurisdiction.
After one reminder, the Invoice will be referred to collection agencies or Baycorp or Marshall Freeman.
The Person/Owner accepts the quotation is hereafter referred to as the Guarantor.
Post Installation, If any issues with the installation or with the product and the Customer request a site visit for any issues with the product or service has been done then the technician may site visit or/and try to fix the issue over the phone which will be free as the workmanship comes under 12 months workmanship warranty. If the technician visits and found that the cause was unrelated to the service or product we provide then the customer will be invoiced for a site visit such as (Call-out fees: $100.00 + $40.00/hr + Material cost + Travel Charges plus GST ).
For WiFi options or remote configuration, the company are not responsible for setup, Customer needs to go through the manual and applies.

GENERAL TERMS OF TRADE

These General Terms of Trade apply broadly to all transactions between us. Documents issued by us in regards to a transaction will identify, if necessary, special terms and conditions.