We can arrange installation for most major split system heat pump and air conditioner brands sold on NZ DEPOT. If you have already chosen a model, send the link with your quote request and we will confirm suitability for your room size and install layout.

In most cases, yes. Delivery arrangements depend on location, access, and scheduling. If you are outside Auckland, tell us your city and preferred date so we can align delivery and installation.

A straightforward back-to-back install is often completed in a few hours. Longer pipe runs, internal walls, multi-storey access, or a condensate pump for heat pump drainage can extend the timeline. Ducted heat pump installation usually takes longer due to ducts, vents, and roof access requirements.

Standard installation normally covers mounting the indoor unit, positioning the outdoor unit, connecting a basic pipe run, vacuuming and pressure checks, commissioning, and a basic demo. Add-ons can include extended pipe run length, wall trunking upgrades, internal wall routing, concrete pads, brackets, condensate pumps, or electrical upgrades.

Heat pump electrical requirements NZ wide depend on the unit size and your home’s existing circuits. Many installations require an isolator near the outdoor unit, and some larger systems may need a dedicated circuit. If your switchboard is older, we will advise if an upgrade is recommended.

Outdoor units should have good airflow, safe service access, and stable mounting. Avoid blocking airflow with tight corners or enclosed spaces. Consider noise and vibration, especially near bedrooms. Good outdoor unit placement also helps performance and reduces callouts later.

Back-to-back means the indoor unit is mounted on a wall and the outdoor unit is positioned on the other side of that same wall. This reduces pipe length and usually lowers installation complexity. Many customers request back to back heat pump installation where possible.

Not always. If gravity drainage is possible, a pump may not be needed. A condensate pump for heat pump drainage is commonly used when the indoor unit is on an internal wall, when the drain must run upward, or when the discharge point is far away.

Yes, internal wall heat pump installation is possible, but pipe routing and drainage become more important. It may require ceiling access, longer trunking, or a condensate pump depending on the layout.

Yes. High wall heat pump installation is the most common for single rooms. Floor consoles suit rooms with limited wall space. Ducted heat pump installation is ideal for whole-home comfort, and multi split heat pump installation supports multiple indoor units on one outdoor unit.

Heat pump installation cost NZ varies based on unit type, pipe length, access, electrical work, and any required extras. The fastest way to get an accurate figure is to request a quote with your address, the unit link, and a few photos of the proposed install locations.

Warranty depends on brand and product type. NZ DEPOT is an authorised dealer for Carrier and Toshiba for residential systems supplied after 1 June 2025, with a 10-year total warranty (Years 1 to 5 parts and labour, Years 6 to 10 parts only). Other Carrier and Toshiba products have different coverage. Many major brands offer standard 5-year parts and labour coverage, and some brands provide 6 years under specific conditions.

Warranty terms can vary by model and supply date, so include the exact product link in your quote request and we will confirm what applies to your purchase.

Yes, replacing old heat pump NZ wide is common. Replacement often allows reuse of some pathways, but pipe size, condition, and compliance still need to be confirmed. If the existing unit was undersized, we can recommend a better match for the room.

Use room size, insulation, and layout to decide. High-wall units suit single rooms. Floor consoles work when wall space is limited. Ducted systems suit whole-home comfort. Multi-split systems are great when you want multiple rooms covered without several outdoor units.

We primarily service Auckland, and we can advise options for other regions depending on installer availability. Send your location and we will confirm what we can offer.

Yes, we can support light commercial air conditioning depending on site requirements. Provide site details and we will recommend the most suitable approach and products.

Include the product link, your suburb or city, the room size, ceiling height, and a few photos showing the indoor wall and proposed outdoor location. This helps us confirm pipe routing, drainage, and any potential add-ons before booking.

Yes. Outdoor unit placement near bedrooms should be carefully planned. We aim for stable mounting, correct clearances, and smart positioning to reduce vibration and noise. This is a common question in heat pump FAQs for townhouses and compact sites.

Clean indoor filters regularly, keep outdoor airflow clear, and book servicing if performance drops. If you notice unusual noise, water leaks, or reduced heating, contact us so we can help.

It depends on stock, delivery timing, and installer availability. If you need a fast turnaround, request a quote immediately and tell us your preferred date range.

If you have a model in mind, request a quote with the product link and a few photos. If you are still deciding, use our sizing guide first. We can then confirm the best option for comfort, performance, and warranty confidence.