Who we are

We are the leading retailer of home improvement and outdoor living products in New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry.

NZ Depot was founded with a single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices with great backing and service.

Our key product focus is in

  • Heat Pumps,
  • Bathrooms,
  • Kitchens,
  • Appliances,
  • Laundry,
  • Lighting,
  • Tools,
  • Hardware,
  • Plumbing and Electrical.

We are continuously refining and expanding our ranges in these categories.

 

100% New Zealand Owned Company!

Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service.

Our team members are the heart and soul of our business.

Our team’s guiding principles are integrity, respect, teamwork, achievement and innovation. Our guiding principles are the keys to our culture and to achieving our vision.

We pursue sustainability within our operations by striving to make them socially responsible and environmentally aware and economically viable.

We engage with the communities in which we operate and live and we actively contribute to causes and organisations that benefit these communities.

We seek to lessen our environmental impact in ways that are measurable including achieving better and more efficient use of resources; ensuring our suppliers operate sustainably and ethically; encouraging and educating customers about environmentally friendly alternatives; and focusing on the “reduce, re-use and recycle” waste management principles.

We value our team members’ contributions, recognise and reward their efforts and provide a fun, satisfying and safe workplace.

By living our values and operating sustainably, we will continue to “build the best” and earn the right to serve our customers tomorrow and into the future.

 

Best Service

The “NZ DEPOT Store” brand has been built on three strategic pillars.

Lowest Prices

Our lowest prices policy applies to any lower price on an item that is in-stock and available for delivery or collection on the same day from a competitor’s online or physical store in New Zealand. It applies where our competitor’s price (including GST and delivery charges), is lower than our price. We recognise that despite everything we do to provide our products at the lowest prices we can’t always be the lowest at every instant on everything. So, if you find a competitor’s lower price (including GST and delivery charges) on the same in-stock item that’s available for same-day delivery or collection, we’ll beat it by 15%. Don’t forget this excludes trade quotes, stock liquidations and commercial quantities.

Widest Range

NZ DEPOT stores stock around 45,000 products, including; plants, gardening equipment and supplies, indoor and outdoor lighting, flooring, heating and cooling, hand and power tools, paint, home storage, kitchens and appliances, garden furniture and play equipment, plumbing and electrical products, building supplies and timber. An expanded range is available through the NZ DEPOT Special Orders service.
Best Service
Many of our team members have a trade background and 80% of hours worked in our stores are by permanent employees. This helps us provide customers with expert advice and great service. NZ DEPOT offers free D.I.Y. workshops for adults and children, free trailer hire, same-day home delivery, hire shop, special orders, café and children’s playgrounds.
Our team

Our team members are the face of NZ DEPOT and provide friendly and helpful service. The size of the NZ DEPOT network means we can offer real benefits and opportunities for career and personal development. Just ask one of our team members and they’ll tell you.

Whilst we’re larger today, we have kept a family feel and still have fun. We have a high retention rate with many long term team members, we regularly ask our team for feedback on how we’re doing and how we’re living our vision and values. We truly care for our team and take our responsibility to provide a safe, secure and rewarding environment very seriously

In the community

From grassroots causes to local sporting clubs, schools and hospitals, we provide a wide range of support to a cross-section of local community groups. We do this in many different ways including our sausage sizzles, cake stalls, hands-on D.I.Y. project assistance, product donations, garden makeovers and more.

Network & brand configuration

 

NZ DEPOT is expanding its brand reach through the opening of new stores and more digital engagement … Delivering the best offer everywhere… digital, in-home, in-store and on-site.

Strong digital presence providing customers with D.I.Y. advice, inspiration and product information.

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